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Customer Service Advisor


Undisclosed Company


2 years ago

Up to £ per annum

Reference: CSA1

We are currently recruiting for our client based in Alsager.

Due to our clients rapid growth we are looking for enthusiastic Customer Service Advisors to join their friendly team.

This is a great opportunity for someone with Customer Service experience looking to join a professional and successful company where career progression is promoted.

The Role:

This is a varied and interesting role, and no two days are the same! But will include:

  • Handling a variety of customers and offering excellent customer service by answering questions and queries regarding the customer account.
  • Account amendments.
  • Managing customer complaints.
  • Managing cancellation of plans.
  • Discussing overdue payments.
  • Liaising with other departments within the company to ensure our customers get the correct information.
  • Answering queries from Contractors and Suppliers.
  • What Skills and Experience will you need?
  • The ideal candidate will have previous customer service experience.
  • Be able to thrive in a fast paced role, and be comfortable multi-tasking.
  • Excellent written and verbal communication skills.
  • Excellent IT skills including Word, Excel, Outlook, as well as being able to learn new CRM / Database.

The ideal candidate will receive excellent training, support and development to progress their career in this field.

Job Package Details:

Salary: £16,500 per annum

Hours: Monday – Friday, shifts between 8.00am and 7.00pm. One Saturday per month 9.00am – 2.00pm.

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